Refund Policy

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

 

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

 

Please contact our support team to check if changes or cancellations are possible, and give the reason you wish to cancel.

 

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or wrong item arrived, including a photo of the item.

 

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

 

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 60-day returns policy from the date of purchase.

 

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance are non-refundable.

 

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

 

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

Here are the photo instructions:

Capture the perfect shot with these helpful tips, whether it's your loved ones, beloved pets, or any other subject! If you're unable to follow these guidelines exactly, don't worry! Our dedicated team carefully reviews all submitted photos to ensure the best outcome.

If your photo doesn't meet our requirements, we'll notify you ASAP of receiving your order and assist you in selecting a more suitable one!

• Opt for close-up shots for the best results.

• Take the photo at eye level with your subject.

• Utilize natural daylight and avoid using flash.

• Encourage your loved ones, beloved pets, or any other subject to sit or stay still to prevent blurriness.

• Ensure that all features, including long floppy ears, are fully visible in the frame for pets and cats.

• Use high-definition (HD) photos to capture every detail accurately.

Capture those precious moments and share them with us!