How long does delivery take?

US orders arrive in 3-5 business days after shipping - about 5-6 business days total from order to delivery. Shipping is free on all US orders.

Can I return a personalized item?

Non-customized items are covered by our Love It or Your Money Back guarantee - return within 30 days for a full refund. Customized items are excluded, but we review every customization before printing to make sure it is right.

Do you ship internationally?

Yes. Canada arrives within 4-10 business days and Western Europe within 5-15 business days after shipping. Your local carrier delivers once the package enters your country.

FAQs

SHIPPING

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

Every piece is made to order and ships within 2 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.

WHICH CARRIER DO YOU USE?

We ship with major US carriers (UPS, FedEx, or USPS) depending on your location.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA facility. After your order ships (within 2 business days of ordering), transit time is:

USA: 3 to 5 business days in transit (about 5 to 7 business days from order to delivery). Shipping is free on all US orders.

I DIDN'T RECEIVE MY ORDER

Please email us: support@skhradiantexpressions.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right-hand corner of our site.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

SHIPPING INSURANCE

Shipping insurance is offered at checkout. It's provided by SKH RADIANT EXPRESSIONS and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

Please note - shipping insurance is non-refundable once your order has shipped.

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellations are possible, and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30-day returns policy from the date of purchase.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance are non-refundable.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.